Your privacy matters to us. Learn how we protect and handle your personal information.
We recognize the significance of safeguarding your personal data and appreciate the confidence you place in us. This policy explains our approach to collecting, using, and protecting the information you provide when utilizing our services.
Your use of our platform constitutes acceptance of the privacy practices outlined below.
Our commitment to data security includes implementing advanced encryption protocols consistent with financial industry standards. We utilize SSL technology to protect the transmission of sensitive information, including financial and personal details. We regularly review and enhance our security infrastructure to maintain the highest level of data protection for our users.
Only designated personnel with proper authorization may access customer information. Every team member with data access privileges must complete comprehensive background screening before receiving clearance. This controlled access framework ensures information is handled exclusively for legitimate business purposes, including application processing, service enhancement, credit assessment, and customer assistance.
To process your application, maintain your account, and deliver our services effectively, we may disclose your information to selected external partners. These may include lending institutions, credit reporting agencies, collection agencies, marketing service providers, and other business partners relevant to our operations. All external parties are contractually obligated to maintain data confidentiality and may only use your information for authorized purposes related to your application or associated services.
Applications submitted through our partner network are distributed to various lending institutions and brokerage services to maximize your approval likelihood. Information processed through this network may be stored in jurisdictions outside Quebec. Network participants and their affiliates may reach out to you through email, telephone, or text messaging (carrier rates apply). You maintain the right to discontinue these communications by replying HELP for support or STOP to cease messages.
Submitting your telephone number grants us permission to contact you via voice calls and text messages. Communications may encompass transaction confirmations, special offers, account notifications, feedback requests, and other information pertinent to your application or account status.
You may withdraw this consent at any time by following opt-out instructions included in text messages or by contacting us directly using the details provided below.
Providing your email address constitutes consent to receive electronic correspondence from us. Email communications may include transaction-related messages, promotional content, account information, survey invitations, and other material relevant to your relationship with our company.
You retain the right to revoke email consent whenever you choose. Unsubscribe options are available through links in our emails, or you may contact us directly using the information below.
Personal data will be maintained for the duration necessary to achieve the purposes described in this policy and to comply with legal and regulatory requirements. Should you wish to request deletion of your information, please reach out using our contact details below.
You maintain the right to review, correct, or request deletion of personal information we hold about you. To exercise these rights or if you have questions regarding your data, please contact us using the information provided below.
We may deploy cookies and similar technologies to improve your website experience and analyze usage patterns. Additional details are available in our separate Cookie Policy.
For questions, concerns, or requests regarding your privacy or this policy, please contact us at:
Email: support@loanhero.ca
Last Updated: January 2026